ACE Health Coach Certification Practice Test

Which scenario qualifies as a violation of the ACE code of ethics?

1. The health coach keeps client files under lock and key behind the front desk

2. The health coach stores files behind the front desk for easy access

3. The health coach permits clients to keep their files and then bring them to each session

4. The health coach stores clients' files in a personal office behind a locked door

The correct answer is: The health coach stores files behind the front desk for easy access

The scenario where the health coach stores files behind the front desk for easy access qualifies as a violation of the ACE code of ethics because it compromises the confidentiality and privacy of client information. According to ethical standards in health coaching, safeguarding client files is paramount. Storing files in an easily accessible area like behind the front desk poses a risk of unauthorized access, meaning that sensitive information could be seen or accessed by individuals who should not have access to it, including other clients or staff members. In contrast, the first option about keeping client files under lock and key adequately protects client confidentiality, as does storing files in a personal office behind a locked door. The third option—allowing clients to keep their files—is also a way to maintain client ownership of their information, provided that privacy is protected during sessions. Thus, the proper handling of client files is crucial in maintaining trust and ensuring compliance with ethical standards, making option B a clear ethical violation.